1. Introduction
33oko is one of Bangladesh's most trusted online gaming platforms. You've placed your trust in us, and honoring that trust is our responsibility. This Privacy Policy explains how 33oko collects your personal data, the purposes for which it is used, and the measures taken to keep it secure.
This Privacy Policy applies to the 33oko website (33oko.org), mobile app, and all associated services. By accessing the site or creating an account, you are considered to have accepted this Privacy Policy. Please read it carefully before using the site.
In brief: 33oko never sells your personal data to third parties. Your information is used solely to improve our services and maintain platform security.
2. What Information We Collect
33oko collects specific information from users at various stages. This data collection is fully transparent and conducted solely for legitimate purposes. Full details are provided below.
Registration details
Information we collect when you open an account:
- Full name, date of birth, and gender
- Email Address & Mobile Number
- Residential address and country
- User's preferred language and currency
Financial Information
Information required for deposits and withdrawals:
- Payment method details (Mobile Banking, Nagad, Rocket number)
- Bank account details (where applicable)
- Transaction history and amounts
Identity verification (KYC) information
For security & legal compliance:
- National ID (NID) or Passport Number
- Photo or scanned copy of document
- Selfie or Liveness Verification
Device & usage information
Information automatically collected during site use:
- IP Address & Device Type
- Browser and operating system information
- Log of time spent on each page during your visit
- Data Collected from Cookies & Tracking Technologies
| Data type | Collection Time | Requirements |
|---|---|---|
| Registration details | At Account Registration | Mandatory |
| Financial Information | During deposit/withdrawal | Mandatory |
| KYC Documents | Upon verification request | Mandatory |
| Device information | Time of Site Visit | Automatic |
| Cookie Information | Browsing session | Optional (Changeable) |
3. Use of Information
33oko uses your information only for specific, lawful purposes. We never misuse your data or act in any way that violates your privacy. A detailed breakdown of how collected information is used is provided below.
Account Management
Your data is used to create and secure your account.
Payment processing
Financial information is used to process deposits and withdrawals securely.
Fraud prevention
All users are kept safe through detection of suspicious activity.
Relevant offers
Your data is used to send you bonuses and promotions tailored to your preferences.
Customer Support
Our support team uses your information to resolve your issues quickly.
Service Improvement
Usage is analyzed to improve your experience on the platform.
5. Data Security Methods
33oko follows industry-leading technology and practices to keep your data secure. Our security framework is regularly updated to protect your information against emerging threats.
256-bit SSL Encryption
All data transfers on the site are protected by the highest-grade SSL encryption. No third party can read this data.
PCI-DSS Compliant
Financial data is stored in compliance with international PCI-DSS standards. Card and banking details are never stored directly on our servers.
Two-factor authentication (2FA)
Enabling Two-Factor Authentication on your account means no one else can access it even if they know your password.
Real-time monitoring
Our security team monitors systems 24/7. Any suspicious activity is blocked immediately.
Secure data centers
Your data is stored in highly secure data centers accessible only to authorized personnel.
Regular security audits
Independent third parties regularly audit our systems to ensure there are no security vulnerabilities.
7. Your Rights
Under 33oko's Privacy Policy, you have specific rights over your own data. We believe every user should be informed and empowered when it comes to their personal information.
Right to access data
You may request to see what information we hold about you at any time.
Right to rectification
If any of your information is incorrect, you may request a correction.
Right to erasure
After closing your account, you may request deletion of your data except where retention is required by law.
Right to object to processing
You may object to your data being used for marketing or analytics purposes.
Right to data portability
You may request a copy of your data in a specified format.
Right to restrict processing
In certain circumstances, you may request that the processing of your data be temporarily suspended.
To exercise any of the rights above, please contact us: [email protected] — We typically respond within 30 business days.
8. Data Retention Period
33oko does not store your data indefinitely. Specific retention periods are defined for each type of information, based on legal requirements and legitimate business purposes.
Retention Period List
- Account Information: For the lifetime of the account and 5 years after closure
- Financial Transaction Records: 7 years as required by law
- KYC Documents: 5 years after account closure
- Communication history: 2 Years
- Log files: 1 Year
- Marketing preferences: Until consent is withdrawn
Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified from it.
9. Protection of Minors
33oko strictly prohibits anyone under 18 from using the platform. This is not just a legal requirement — it is also our ethical responsibility.
Warning: If a person creates an account using a false age and is later found to be under 18, the account will be closed immediately and any deposited funds may not be refunded.
We verify age at registration and again during the KYC process. No minor's data is knowingly collected. If you believe a minor is using our platform, please contact us at [email protected].
10. Changes to Privacy Policy
33oko may update this Privacy Policy from time to time. Revisions may be necessary due to changes in law, adoption of new technologies, or updates to our services.
Notice of changes
- For significant changes, notice will be sent by email at least 30 days before taking effect.
- The "Last Updated" date at the top of the page will always reflect the most current version.
- A notice will be posted on the site for minor changes.
- Continued use of the site after any changes constitutes acceptance of the updated policy.
11. FAQ
Play in a safe environment at 33oko
Your data is secure, your privacy is guaranteed. Join now and enjoy a trusted gaming experience on 33oko.